NEW COLLECTION
SPRING SUMMER 2026
EWC X APEX LEGENDS COLLABORATION
EWC26 PARIS EXCLUSIVE COLLECTIONS
FREQUENTLY ASKED QUESTIONS
What is your cancellation policy?
Cancellation requests are accepted as long as your order has not yet been processed by our team.
However, personalized or custom-made products cannot be canceled.
Once we receive your request, we’ll verify that your order is eligible for cancellation. If so, it will be canceled, and you’ll receive a full refund to the payment method used for your purchase.
What's the refund policy?
Didn't order exactly the right size? No worries, you have 30 days from the dispatch of your order to return unworn, as-new products to us without question.
If you live in mainland France, to return your items to us, simply create a return request in your account on full.life. After validation by our team, you can print your return label. Returns are made exclusively via Mondial Relay at at relay point (regardless of the delivery method you have chosen for your delivery) and good news, it's 100% free.
For returns from other countries, you will be responsible for return shipping costs. Do not hesitate to contact us for more information: [email protected]
Once your return has been received and processed, you will be immediately refunded directly to the credit card used for the initial purchase, or in FL Coins if you used this means of payment.
When can I expect my order to arrive?
A delivery service collects your package:
- The day of preparation for home delivery
- Within 4 days maximum after preparation for delivery to a relay point.
You will receive a confirmation e-mail as soon as your package is shipped containing the tracking number of your order in order so that you can monitor the delivery progress of your package.
What are the shipping costs?
Delivery to a relay point by Mondial Relay in 4-5 working days (Metropolitan France): 4.99 € TTC, free with a minimum purchase of 69 €.
Home delivery via Colissimo, without signature, in 2-3 working days (Metropolitan France): € 6.99 incl. Tax, free with a minimum purchase of 69 €.
International delivery: prices vary depending on the destination.
For delivery outside the European Union, including for Switzerland, customs charges may apply and are the responsibility of the customer.